Privacy Policy

Privacy Policy

Last updated: October 29, 2024

1. Introduction

Accelerate First Aid ("we," "our," or "us") is committed to protecting the privacy of our students, website visitors, and clients. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage with our training services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

- Full name

- Contact information (email address, phone number, postal address)

- Date of birth

- Unique student identifier (USI)

- Employment details (where relevant for workplace training)

- Emergency contact details

- Medical information relevant to training participation

- Qualification and certification history

2.2 Website Usage Information

When you visit our website, we automatically collect:

- IP address

- Browser type and version

- Device information

- Pages visited

- Time and date of visits

- Referring website addresses

3. How We Use Your Information

We use your personal information to:

- Process course registrations and payments

- Issue certificates and maintain training records

- Communicate about courses and scheduling

- Provide essential course materials

- Meet regulatory requirements for registered training organizations

- Improve our services and website functionality

- Send relevant updates about our courses and services

- Respond to inquiries and support requests

4. Information Sharing and Disclosure

We may share your personal information with:

- Authorized training regulators and certification bodies

- Third-party service providers (e.g., payment processors, student management systems)

- Government agencies as required by law

- Emergency services in case of a medical emergency during training

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

- Secure socket layer (SSL) encryption

- Password protection

- Access controls

- Regular security assessments

- Secure data storage systems

6. Data Retention

We retain your personal information for:

- The duration required by law for training records

- As long as necessary to provide our services

- The period required for audit purposes

- Seven years for financial records

7. Your Rights

You have the right to:

- Access your personal information

- Request corrections to your data

- Request deletion of your information (where legally possible)

- Opt-out of marketing communications

- Lodge a complaint about our data handling

8. Cookies and Tracking

Our website uses cookies to:

- Improve website functionality

- Analyze website traffic

- Remember your preferences

- Enable certain website features

You can control cookie settings through your browser preferences.

9. Children's Privacy

We do not knowingly collect information from children under 16. Training participants under 18 require parent/guardian consent.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

- Posting the new policy on our website

- Sending an email to registered users

- Displaying a notice on our website

11. Contact Us

For privacy-related questions or concerns, contact us at:

Email: [email protected]

Phone: 0434778243

Mailing Address: PO Box 3763, Robina, QLD, Australia, Queensland

12. Additional Information for Australian Residents

As an Australian business, we comply with:

- The Privacy Act 1988 (Cth)

- Australian Privacy Principles (APPs)

- The Standards for Registered Training Organisations (RTOs) 2015

12.1 Overseas Data Transfer

If we transfer your data overseas, we ensure recipients provide similar protection through appropriate safeguards.

12.2 Notification of Data Breaches

We will notify you and the Office of the Australian Information Commissioner (OAIC) of any eligible data breaches as required by the Notifiable Data Breaches scheme.